Question 1

So is Kartanesia a digital invitation service?

Accepted Answer

Invitations are only one of the shapes it takes. We build interactive digital experiences for personal moments — invitations, birthday gifts, anniversary recaps, friendship stories, and formats that don't have a name yet. The difference isn't the page, it's how the story is put together.

Question 2

How long does it take?

Accepted Answer

Between one and six working days depending on the world, counted from when all your material has arrived. The exact estimate sits on each experience page. If your date is tight, say so upfront — we'll tell you honestly if it isn't doable.

Question 3

What do I need to prepare?

Accepted Answer

At minimum: names, a date, and a few photos. Everything else is optional — a song, messages, small habits, inside jokes, or whatever story matters to you. The more personal the material, the further the result gets from a template.

Question 4

Can I ask for changes?

Accepted Answer

Yes. Every package includes revisions — one or two rounds depending on the world — for adjusting text, photos, and details. A full change of concept mid-way counts as separate work, and we'll tell you the cost before starting it.

Question 5

How long does it stay online?

Accepted Answer

Usually 12 months from the day you get the link, and it can be extended. If you want to keep it longer than that, mention it when you order.

Question 6

Does the recipient need to install anything?

Accepted Answer

No. Everything runs straight in the browser, on phones and desktops alike. You just send one link.

Question 7

How do I order?

Accepted Answer

Through WhatsApp when the order needs a conversation, or through Shopee for experiences that already have a listing. The Shopee button only appears on an experience page when that listing actually exists.

Question 8

Why go through Shopee at all?

Accepted Answer

Because plenty of people feel calmer paying through a marketplace they already trust, with buyer protection and a transaction history attached. This site is where you explore and try things; Shopee is one place to finish the payment.

Question 9

Can I ask for something completely new?

Accepted Answer

Yes, and that's the part we enjoy most. Send the idea over on WhatsApp. If it's buildable, we'll come back with a plan and a cost. If it isn't, we'll say so plainly and offer the closest thing that is.

Question 10

I'm a wedding or event planner. Can we work together?

Accepted Answer

Absolutely. We're open to ongoing work with planners, photographers, and gift businesses. Message us on WhatsApp and say what kind of arrangement you have in mind.

Before youask.

Someone in your lifedeserves more thananother very long text.